Legal

Delete your Doctopass account

Request deletion of your Doctopass account and the personal data held against it. No account, password or sign-in needed.

Effective1 September 2026Last updated1 September 2026Published byDOCTOPASS SARL

This page lets you request deletion of your Doctopass account and the personal data held against it. Doctopass is published by DOCTOPASS SARL. You do not need an account, a password or a sign-in to use this page.

Request deletion

This form needs JavaScript. To request deletion without it, e-mail contact@doctopass.com from the address on your account, with the subject “Account deletion request”. Requests sent that way are handled identically and on the same timescale.

Your full name

E-mail address on the account

Your role

What would you like deleted?

Anything else we should know (optional)

I understand that deleting my account is permanent, that it cannot be undone, and that records which must be kept by law are retained as described below.

This form is delivered by FormSubmit, a third-party form relay outside Tunisia, which receives the name, e-mail address, role and note you enter here in order to pass them to us. It never receives any medical record. If you would rather not use it, e-mail us instead — the two routes are handled identically.

Prefer e-mail? Write to contact@doctopass.com from your account address. In the Doctopass app you can also delete your account directly under Settings › Account › Delete account.

What is deleted

Your account, sign-in credentials and session tokens.
Your profile: name, e-mail address, telephone number, professional details and profile photograph.
Your app preferences and settings, and the push notification token for every device you signed in on.
Usage and analytics events attributable to you, and any dictated audio still held for processing.

Deletion means deletion. We do not answer a deletion request by deactivating, disabling, suspending or freezing an account. We also instruct the processors that hold a copy of your data to delete it.

What is retained, and why

Doctopass holds medical records, and some records cannot lawfully be erased on request. This is the only limit on the deletion above.

Retained	Why	For how long
Patient medical records	A clinical record belongs to the patient and to the treating practice, and the practice — not Doctopass — is its controller. Deleting a doctor’s or a secretary’s login cannot delete the patients’ records, which the practice is legally obliged to keep. Your access is removed; the record continues under the practice’s control.	Ten years from last activity, or longer where the law requires.
Billing and invoicing records	Commercial and tax law requires them to be kept.	As required by applicable tax law — in Tunisia, generally ten years.
Security and audit logs	Needed to investigate unauthorised access to health data and to meet security obligations. Reduced to the minimum that still serves that purpose.	At least one year.
Irreversibly anonymised data	It can no longer identify you, and so is no longer personal data.	Indefinitely.

How long it takes

We acknowledge your request within 72 hours.
The account and its data are deleted from live systems within 30 days.
Encrypted backups are fully purged within 90 days. A restored backup is re-processed for deletion.
We confirm in writing once the deletion is complete.

Deleting your Doctopass account does not remove the app from your device, and uninstalling the app does not delete your account. The two are separate.