Doctopass works without an internet connection.

What still works when the internet goes down?

Everything except the AI features. With Doctopass offline consultation mode running, you open the patient record, work through the consultation in the workspace where symptoms, notes, examination and treatment sit together, write and print the prescription, book and move appointments in the calendar, and raise the invoice. The five things a consultation is actually made of do not wait for the network.

Doctopass offline mode runs in the desktop application, and both the desktop application and offline mode are on the Premium plan, at 269 DT per doctor, per month, billed annually. Neither is on Essential or Pro — the full gate is on the plan comparison. If outages are common where you practise, ask for the connection to be cut in the middle of a consultation during the demonstration rather than taking this page on trust.

What needs a connection?

The AI features, and only the AI features. Each one below hands something to a model, so each one waits for the network. This is the whole list as the product stands today:

• The ambient voice scribe — the recording that becomes an eight-section clinical report.
• AI report generation, in its Quick, Standard and Detailed forms.
• ICD-10 code suggestions, ranked and carrying the rationale behind each one.
• Universal dictation, the microphone on every field, and voice commands to prescription.
• Referral letter drafting, and the one-tap pre-consultation patient brief.
• CNAM auto-coding, and handwriting OCR for a photographed paper record.
• The imaging and signal models — chest X-ray, ECG, dermatology lesion, retinal fundus, dental caries, spirometry — and lab-result interpretation.

One thing is deliberately absent from that list, because it is the first thing a prescriber assumes goes down with the line. Drug–drug and drug–allergy interaction checking is not an AI feature and does not need a connection: it cross-references a structured drug base rather than handing anything to a model, so it keeps running while Doctopass is offline, and a prescription written during an outage is checked the way it would be on an ordinary day. Checking starts on the Pro plan and offline mode is on Premium, so every practice that has offline mode has the checking with it. How the checking behaves is on the prescriptions page, and the rest of the AI layer is on the AI page.

How long can I stay offline?

As long as the outage lasts. Doctopass sets no limit on how long the desktop application may stay disconnected — an afternoon, a working day, longer than that. There is no countdown, and no point at which offline mode stops accepting work and asks for the network back.

That is a decision rather than a missing feature. Any cap is a guess made by whoever wrote it, and the outage that matters is the one that runs longer than the guess.

What happens when the connection comes back?

The data resynchronises. Doctopass syncs automatically on reconnect: the consultations, prescriptions, appointments and invoices you produced while disconnected are written back to your account without you starting anything, and the desktop application returns to the state it holds on an ordinary day — the AI features included, which come back with the network.

Why does this matter in a Tunisian practice?

Because clinic connectivity is not uniform, and software usually assumes it is. A practice on a fibre line in central Tunis and a cabinet in a smaller town on a shared line do not have the same afternoon — and neither does the same practice during a power cut or a fault at the exchange.

We are not going to put a figure on how often that happens, because nobody can measure it for your address. You can: count the times last month you could not open something you needed, and how long each one lasted.

What Doctopass offline mode changes is what an outage costs, not how often one happens. Without it, an outage either stops the consultation or moves it onto paper that somebody re-keys afterwards — the quiet failure that corrupts a record and an invoice every time a figure is copied by hand. With it, the outage becomes something you find out about later.

What does Doctopass offline mode not do?

Four limits, written here rather than left to a comparison grid:

• No AI features. The list above is exactly what stops, and it stops rather than degrading. There is no reduced offline model.
• Premium only. Offline consultation mode is not on Essential and not on Pro. On those plans an outage is an outage.
• Desktop only. Offline mode is a capability of the Doctopass desktop application. It is not a property of the web application, and it is not a property of the phone apps — which are on every plan, and are covered in the mobile application for doctors in Tunisia.
• Anything addressed to someone else still waits. A message to a patient, the patient portal, a calendar sync with Outlook, an online payment: none of those can complete with the line down, because each is an exchange with a second party rather than work on your own machine. That is a property of networks and not a Doctopass design decision — but “works offline” is easy to read as more than it is, so it is written down.